Complaints

It is our aim to provide a first class service to each and every customer...

It is our aim to provide a first class service to each and every customer. We do understand however that in some cases we are unable to provide the level of service that we strive to obtain.

If you have a complaint to make about any aspect of the service you have received from us or with the items we have supplied, we are keen to listen. If you have any form of complaint please phone 0131 313 4446 or e-mail us.

Once we have received your complaint we are obliged to do the following things,

Acknowledge the complaint within 5 working days
Give an indication of how long it will take to resolve the complaint
Keep you informed throughout the process

In all cases we endeavour to respond to all complaints within five working days.